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Home » Archive for category "Voice of the User – VOU" (Page 3)

Archive for the ‘Voice of the User – VOU’ Category:


CLI > GUI > CLI on GUI!?!

Update : Read Enso’s take on Why Quasi Modes are more user friendly than Modes And now CLI gets contextually integrated with GUI! Atleast, that’s what Jono DiCarlo from Humanized has demonstrated through Enzo. All you need to do is press “Caps Lock” key to invoke/trigger the Command Line Interface and start keying in your

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Genius of the Web Award or the Usability Joke of the Year?

“The Best Government and PSU Site award was given to IRCTC India” by “Genius of the Web“. Here’s the Case-Study and Selection Criteria“. (don’t miss reading “Parameter Set 3: End-user Experience”) This CLEARLY illustrates the need for organizations like UPA Bangalore and Chi-Bangalore to vehemently evangelize usability, not just to the Indian PSUs but also

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Customer Service gettin betta in Bangalore!?!

Recently, a friend of mine gifted me a cool Table-Lamp. While assembling it, i noticed that the lamp-holder wasn’t intact and needed repair. So i drove down to “Lifestyle” ( from where it was purchased) and explained the issue to the Customer-Care folks, in order get it fixed. What really surprised me was that, within

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Undo Sent Mail

Heuristic : Ease of Error Recovery Many a times, after sending an e-mail, Users realize that they’ve done a terrible mistake and would want to “UNDO” the same. Thanks to the dynamic client sided validation, one need to type the entire e-mail addresses of recipients and instead choose from a suggested list. This feature also

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Confusion with Digitszz and Decimelszz

It was a late afternoon on a holiday in Pune. After hogging some yummy Rajasthani Thali and a restful Siesta , I realized that it was time to pay up my credit card bills. And so, i fired up a laptop and logged on to www.citibank.in to payup my credit card bills online. After transfering

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